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Last updated: March 17, 2026 | Última actualización: 17 de marzo de 2026
EL BUEN VIAJERO TRAVEL AGENCY SAS
NIT: 901831796-8 | RNT: 210035
CR 54 D No. 169-90 TO 2 AP 601, Bogotá, Colombia
Data protection contact: raul.rodriguez@elbuenviajero.com
WhatsApp: +57 315 945 3852
This policy complies with:
We collect personal data only when you voluntarily provide it or when it is necessary for the purposes described below.
| Data type | When collected | Purpose |
|---|---|---|
| Name, email, phone number | Contact form, WhatsApp, AI assistant | To respond to your inquiry and plan your trip |
| Travel preferences (dates, destinations, group size, budget) | Contact form, AI assistant, email | To design personalized travel itineraries |
| Passport nationality (not number) | During booking process only | To advise on visa requirements and arrange domestic logistics |
| IP address, browser type, pages visited | Automatically via cookies/analytics | Website performance, analytics, and improvement |
| Email address | Newsletter subscription (if applicable) | To send travel content and offers (with your consent) |
We do NOT collect:credit card numbers, bank account details, passport numbers, social security numbers, biometric data, or any data classified as “sensitive” under Article 5 of Ley 1581 de 2012 (racial/ethnic origin, political orientation, religious beliefs, health data, sexual orientation, biometrics).
We will never sell, rent, or trade your personal data to third parties for marketing purposes.
We may share your data only with:
We do not transfer personal data outside of Colombia except when necessary for the services you have requested (e.g., email communication) and only to providers that offer adequate data protection.
Under Ley 1581 de 2012 (Art. 8) and GDPR, you have the right to:
To exercise any of these rights, contact us at raul.rodriguez@elbuenviajero.com. We will respond to your request within 10 business days (consultations) or 15 business days (complaints), as required by Colombian law.
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. For travel inquiries that do not result in a booking, we retain data for a maximum of 24 months. For completed bookings, we retain essential records for 5 years as required by Colombian commercial law.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted communications (SSL/TLS), secure hosting infrastructure, and access controls limited to authorized personnel.
Cookies are small text files stored on your device when you visit a website. They help the website function properly, remember your preferences, and provide analytics.
| Cookie type | Purpose | Duration | Required? |
|---|---|---|---|
| Strictly necessary | Essential for the website to function (session management, security) | Session | Yes: cannot be disabled |
| Analytics (Google Analytics 4) | Understand how visitors use our website (pages visited, time on site, traffic sources). Data is anonymized. | Up to 14 months | No: requires consent |
| Functional | Remember your preferences (language selection, currency) | Up to 12 months | No: requires consent |
| Marketing (Google Ads, Meta Pixel: when activated) | Measure advertising effectiveness and deliver relevant ads | Up to 12 months | No: requires consent |
When you first visit our website, you will see a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by clearing your browser cookies and revisiting the site. You can also control cookies through your browser settings:
Disabling cookies may affect the functionality of certain features on this website.
We use Google Analytics 4 to understand website traffic and usage patterns. Google Analytics uses cookies to collect anonymous data about your visit. We have configured Google Analytics with IP anonymization enabled. Google's privacy policy is available at policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
This website is not directed at children under 18. We do not knowingly collect personal data from minors. The processing of personal data of children and adolescents in Colombia is subject to the special protections established in Article 7 of Ley 1581 de 2012. If we become aware that we have collected personal data from a minor without verified parental consent, we will delete that data promptly.
If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at raul.rodriguez@elbuenviajero.com.
We may update this Privacy & Cookie Policy periodically. Any changes will be published on this page with an updated “Last updated” date. We encourage you to review this policy regularly.
For any questions, requests, or complaints regarding this policy or the processing of your personal data:
Email: raul.rodriguez@elbuenviajero.com
WhatsApp: +57 315 945 3852
Address: CR 54 D No. 169-90 TO 2 AP 601, Bogotá, Colombia
If you are not satisfied with our response, you may file a complaint with the Superintendencia de Industria y Comercio (Colombia): www.sic.gov.co, or with the data protection authority in your country of residence.