Terms & Conditions

1. About This Website

This website, elbuenviajero.com, is owned and operated by EL BUEN VIAJERO TRAVEL AGENCY SAS (commercial name: The Good Traveler Colombia), a company registered in Colombia with NIT 901831796-8 and Registro Nacional de Turismo (RNT) No. 210035.

Registered address: CR 54 D No. 169-90 TO 2 AP 601, Bogotá, Colombia.
Contact: raul.rodriguez@elbuenviajero.com  |  WhatsApp: +57 315 945 3852

2. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use this website. We reserve the right to update these terms at any time. Continued use of the website after changes constitutes acceptance of the revised terms.

3. Use of the Website

This website is provided for informational purposes and to facilitate communication between you and The Good Traveler Colombia regarding travel planning services. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, this website by any third party.

You may not:

• Use any automated means (bots, scrapers, crawlers) to access or collect content from this website without our prior written consent.
• Attempt to gain unauthorized access to any part of this website, its servers, or any connected systems.
• Reproduce, duplicate, copy, sell, or exploit any portion of this website for commercial purposes without our express written permission.
• Transmit any material that is defamatory, offensive, or otherwise objectionable.

4. AI Travel Assistant

This website includes an AI-powered travel assistant (“Sué”) designed to help you explore Colombia travel options. The information provided by this assistant is for general guidance only. It does not constitute a binding offer, a confirmed booking, or professional travel advice. All itineraries, pricing, and availability mentioned by the AI assistant are subject to confirmation by our team. Final bookings, pricing, and terms are only confirmed through direct communication with The Good Traveler Colombia via email or WhatsApp.

5. Intellectual Property

All content on this website: including text, photographs, graphics, logos, icons, design elements, and software: is the property of El Buen Viajero Travel Agency SAS or its content suppliers and is protected by Colombian and international copyright laws (Ley 23 de 1982, Decisión Andina 351 de 1993, and applicable international treaties). You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written authorization.

6. Third-Party Links

This website may contain links to external websites that are not operated by us. We have no control over the content, privacy policies, or practices of third-party websites and assume no responsibility for them. The inclusion of any link does not imply endorsement or recommendation.

7. Limitation of Liability

The information on this website is provided “as is” without warranties of any kind, either express or implied. While we make every effort to keep the information accurate and up to date, we do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. To the maximum extent permitted by applicable law, El Buen Viajero Travel Agency SAS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website.

8. Travel Services

The terms governing actual travel bookings, cancellations, refunds, and travel services are set forth in our Cancellation & Booking Policy. These Terms & Conditions govern only your use of this website.

9. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Colombia. Any dispute arising from or related to the use of this website shall be subject to the exclusive jurisdiction of the courts of Bogotá, Colombia.

10. Contact

If you have any questions about these Terms & Conditions, please contact us at raul.rodriguez@elbuenviajero.com.